Railways To Deploy "Undercover Men" To Keep Service Quality In Check

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New Delhi:  In a bid to keep an eye on the services offered in trains and at railway stations, the Indian Railways is mulling a proposal to use “undercover mystery men” to check for faults in the services offered by it, a senior official said on Thursday.

According to the Railway Ministry official, connected to the development, the Railways plans to bring “undercover” men, dressed in plain clothes, to monitor the food quality, staff behaviour of the services served onboard the train and at the railway stations while acting as normal passengers.

“They shall buy the food as a normal passenger and give feedback about the quality of the food, staff behaviour, amenities and rate the staff on their performance live to the ministry,” the official said.

According to the official, this is one of the many ideas that the Railways is planning to implement to monitor the services it provides. 

The official also revealed that the undercover men will have set parameters by…

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