"I Know We Can Do Better": Mark Zuckerberg's Many Facebook Apologies

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Facebook Inc has often angered users by its handling of personal information. Almost as often, Chief Executive Mark Zuckerberg has apologized.

He did so again on Monday in written testimony to U.S. Congress, and will likely repeat that on Tuesday and Wednesday as he faces congressional committees looking into Facebook’s management and protection of user data.

Here is a collection of Zuckerberg’s apologies, from the earliest to the most recent, in which he acknowledges mistakes and promises to do better.

September 2006

Facebook started aggregating posts from each member’s friends into a new feature called News Feed, which was not a major privacy issue but agitated many users.

Zuckerberg said: “We really messed this one up. When we launched News Feed and Mini-Feed we were trying to provide you with a stream of information about your social world… We didn’t build…

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